Privacy Policy

Last updated: 15.10.2025

LankaHop (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services (including booking guides, tours, rides, rentals, etc.). By using LankaHop, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

• Contact & Identity Data: name, email address, phone number, address, date of birth.
• Booking & Travel Data: selected dates, number of travelers, areas or regions, preferences, guide/driver/vehicle selections, itinerary.
• Payment & Financial Data: payment method details, transaction history (excluding full sensitive card data if processed via third-party payment processors).
• User Account Data: login credentials, profile information, saved preferences.
• Communication Data: messages or requests you send, support interactions, inquiries, feedback.
• Usage & Technical Data: IP address, device type, browser, operating system, pages visited, time spent on site/app, click behaviour, cookies and analytics data.
• Optional Sensitive or Special Data: medical or dietary restrictions, passport or ID details, emergency contacts.

2. How We Use Your Information

• To provide and manage bookings: process your requests, confirm bookings, coordinate guide-drivers, vehicles, etc.
• To communicate with you: send booking confirmations, updates, reminders, and responses to your queries.
• To personalize your experience: store preferences, show relevant tours/locations.
• For payments: issue invoices, process payments or refunds.
• To improve our services: analytics, feedback, and site performance.
• For marketing (if consented): sending newsletters, promotions, and special offers.
• To comply with legal obligations: tax, regulatory, identity verification when required.

3. Sharing Your Information

• With service providers & partners (guides, drivers, hotels, transport providers, etc.) to fulfil your booking.
• With payment processors or financial institutions to process payments securely.
• With legal authorities if required by law (e.g., for safety, fraud prevention).
• With third parties only with your consent when needed for marketing or optional services.
• In case of business transfer: if LankaHop is sold or merged, your data may be transferred under equivalent privacy protection terms.

4. Cookies & Tracking Technologies

LankaHop uses cookies and similar technologies for site functionality, analytics, and improving user experience. You may control or disable certain non-essential cookies in your browser settings. We may use trusted third-party tools (e.g., Google Analytics) for performance insights.

5. Data Retention & Deletion

We retain your personal data only as long as necessary for the purposes set out in this policy (e.g., to fulfil bookings or meet legal obligations). You can request deletion or account removal, except for data we must retain by law (e.g., billing records).

6. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data.
• Request correction or update of inaccurate data.
• Request deletion or restriction of data processing.
• Object to certain uses (e.g., marketing).
• Withdraw consent where applicable.

To exercise these rights, contact us using the details below.

7. Security

We implement reasonable technical, administrative, and organizational safeguards to protect your information from unauthorized access, misuse, loss, or alteration. Payment and financial data are processed securely through PCI-compliant gateways.

8. Children’s Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect data from minors. If we discover such data, we will promptly delete it.

9. International Transfers

Your data may be transferred to and processed in countries other than your own, including where our partners or servers operate. We take steps to ensure such transfers comply with applicable data protection standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Major changes may be communicated via email or site notice.

11. Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us: